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The return process was straightforward, and the team handled my refund quickly despite the hardware involved.
J.D.
★★★★★
Refund and Returns Policy
Effective Date: June 18, 2026
Thank you for shopping at diagtoolonline.online. We want to ensure you are completely satisfied with your purchase of automotive diagnostic equipment. If you are not entirely satisfied, we are here to help.
1. Returns Eligibility
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, please ensure that:
The item is unused, undamaged, and in the same condition that you received it.
The item must be in its original, unopened packaging, including all cables, adapters, manuals, and accessories.
You have the receipt, invoice, or proof of purchase.
2. Software, Updates, and Activation Exclusions
Please note the following strict exceptions regarding diagnostic software:
Digital Downloads & Software Activations: Any digital products, software licenses, or subscription renewals that have been downloaded, emailed, or activated are non-refundable.
Activated Hardware: Hardware devices (such as scanners or interfaces) that require registration or digital activation via an app or account cannot be returned once they have been registered or activated by the user.
3. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the original cost of shipping will be deducted from your refund.
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
4. Inspection and Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned package. We will immediately notify you on the status of your refund after inspecting the item.
Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's or bank's policies.
Rejected Returns: If the item is found to be used, damaged, missing parts, or activated, the return will be rejected, and the item will be sent back to you at your expense.
5. Damaged or Defective Items
If you receive a product that is defective out of the box or was damaged during transit, please contact us within 48 hours of delivery with photos or video proof of the issue. We will arrange for a replacement or a full refund at no extra cost to you.
6. Contact Us
If you have any questions on how to return your item to us, contact us at:
Terms & Conditions
FAQs
Can I return a product?
Yes, returns are accepted within 30 days of purchase.
Who pays return shipping?
Customers are responsible for return shipping costs unless the item is defective.
Are software activations refundable?
No, software activations and setup fees are non-refundable once completed.
How long does refund take?
Refunds are processed within 7 business days after receiving returns.
What if item is damaged?
Contact us immediately for a replacement or refund options.
Can I exchange a product instead?
Exchanges are possible if the product is returned in original condition within the return period.
Contact Us
Reach out anytime for help with returns or questions about your diagnostic tool purchase.